Quick fix
$49
One well-defined problem, one short session.
- Offline printer, settings fix, stubborn app
- Usually solved in under 30 minutes
- Remote session — you watch everything
Minnesota-based · Remote help nationwide
Friendly tech help.
No runaround.
Get patient, plain-English help with your computer, Wi-Fi, printer, email, or anything else that refuses to cooperate. You work directly with me—not a call center.
Most fixes are $49–$99 · exact price quoted before you pay a centPrefer to talk? Leave a message: (651) 964-0622
Hi, I'm John.20 years in IT. Zero judgment.
Simple, honest pricing
Send your problem first — it costs nothing. My email quote states your exact price before you decide anything.
Standard session
$99
A full hour on the problem. Most requests land here.
- Wi-Fi trouble, email recovery, slow computers
- Suspicious pop-up / security checkups
- Written summary of what was fixed
The big job
$179
Several problems at once, or a fresh start.
- New computer set up properly
- Full tune-up, backup, and cleanup
- Multiple devices in one visit
Rather do it yourself? $29 gets you clear written steps for your exact problem, in plain English. · Not sure which you need? Just describe the problem — I'll tell you honestly, including when the answer is "don't pay anyone for this."
If I can't fix it, you don't pay.
Full refund, no arguing, no fine print. You'll also never pay anything before you've approved a written price — and when I connect to your computer, you watch every step on your screen.
Everyday problems, expertly handled
What can I make easier today?
Most problems can be solved remotely while you watch. Choose a common issue or simply tell me what is happening.
Wi-Fi & internet
Dead zones, dropped connections, slow speeds, and devices that will not connect.
Get Wi-Fi help →Printer problems
Offline printers, stuck jobs, scanning trouble, and confusing wireless setup.
Get printer help →Slow computers
Long startups, freezes, pop-ups, low storage, and programs that crawl.
Speed things up →Something else
Email, passwords, phones, tablets, smart TVs, backups, photos, and new devices.
Describe the problem →A real person, right here in Minnesota
Technology help should feel human.
I'm John Stark. After 20 years solving technology problems in demanding business environments, I started JW Stark to give everyday people the kind of patient, careful support that is increasingly hard to find.
I explain what I am doing, never make you feel foolish, and tell you honestly when you do not need to spend money. Remote sessions are available nationwide during evenings and weekends.
Plain EnglishYou watch every stepNo subscriptions
How it works
No memberships. No waiting on hold. No surprises.
- 01
Tell me what's happening
Use the form below — your own words are perfect.
- 02
Get your exact price by email
Usually the same day. If it doesn't suit, just ignore it — no charge, no follow-up calls.
- 03
Book a time, we fix it
Pay securely by card, pick an evening or weekend slot, and watch it get fixed on your screen.
Common questions
How do I know this isn't one of those tech-support scams?
Fair question — those scammers call you out of nowhere. I only ever respond after you contact me, always by email first so you have everything in writing. I never ask for gift cards or bank passwords, payment is a normal card payment with a receipt, and you're welcome to have a family member check me out before you pay anything.
What happens during a remote session?
At your booked time, I call you. We connect your computer with your permission, and everything I do shows on your screen while we talk. You can end the session at any moment by closing the window.
What if you can't fix my problem?
You get a full refund. And if I can tell from your description that it's not fixable remotely — a failing hard drive, a warranty repair — I'll tell you for free and point you to the right place instead of taking your money.
When are you available?
Weekday evenings 5:30–11pm and weekends 9am–9pm, Central time. You pick your slot from a live calendar after payment.
Can I do this for my mom or dad?
Absolutely — about half my requests come from family. Fill out the form on their behalf, mention who the device belongs to, and I'll keep you in the loop the whole way.
What is your technology doing — or not doing?
Tell me what is happening. I'll personally review your request and email you an exact price — usually the same day.
Your information is private and secure. Nothing is charged.
Thanks — your request has been received.
Your case number is
I'll personally review what you submitted and email you with the next step.