Privacy Policy

1What we collect

• Contact details you provide — name, email, company, phone — via the intake form or email.
• Technical problem descriptions you submit for diagnosis (environment, symptoms, configurations, logs). We ask you to sanitize these: no passwords, private keys, certificates, API tokens, SNMP communities, or personal data.
• Payment records. Payments are processed by Stripe; JW Stark never sees or stores your card number. We retain the transaction records Stripe provides (amount, date, status).
• Basic technical data any website receives (IP address, browser type) via our hosting provider's logs.

2How we use it

Only to deliver the Services: reviewing your intake, producing diagnostic analysis and reports, scheduling and running sessions, invoicing, and case correspondence. We do not sell your information, and we do not use it for advertising.

3Who processes it

To operate, we share limited data with service providers acting on our instructions:

• Stripe — payment processing and invoicing.
• Formspree — receives what you type in the intake form and relays it to us by email.
• Google Workspace — email, calendar/booking, meeting sessions, and case file storage.
• Anthropic — sanitized technical descriptions (never your contact details) may be processed by an AI analysis engine to produce the first-pass diagnostic report. Reports are reviewed by a human engineer before delivery.
• Firebase Hosting (Google) — serves this website.

4Retention

Customer network evidence and technical materials are purged after a case closes, per our case data-handling practice (typically within [180] days). Final reports, agreements, and invoices are retained as business records. You may request deletion of your information at any time (see Contact below); we will honor it except where records must be kept for legal or accounting reasons.

5Security

Data in transit is encrypted (HTTPS). Case materials are stored in access-controlled business accounts. Remote-access sessions use one-time links generated at the start of a call; JW Stark holds no standing credentials to client networks after a session ends.

No method of transmission or storage is completely secure. While we use commercially reasonable safeguards, we cannot and do not guarantee absolute security, and we are not responsible for circumvention of security measures beyond our reasonable control.

6Your responsibilities

You are responsible for sanitizing anything you submit. Do not send passwords, private keys, certificates, API tokens, SNMP communities, cardholder data, health information, or personal data of others. Materials you submit are treated as sanitized technical information; JW Stark is not liable for sensitive information included in a submission contrary to these instructions.

7Your choices

• You may request a copy, correction, or deletion of your information.
• You may decline to provide information — though we may then be unable to perform the Services.
• This site does not use advertising or cross-site tracking cookies.

8Third parties & limitations

The service providers listed above process data under their own terms and privacy policies; JW Stark is not responsible for their independent practices. This website and its content are provided "as is", without warranties of any kind. Your use of the website and the Services is governed by our Terms of Service, including its limitation of liability and indemnification provisions, which apply equally to any claim arising out of this Policy or our data practices. To the maximum extent permitted by law, JW Stark's total liability for any privacy-related claim is limited as set out in the Terms.

9Changes

We may update this Policy; the "Last updated" date will change when we do. Continued use of the Services after an update constitutes acceptance of the revised Policy.

10Contact

Privacy questions or requests: john@jwstark.com.